We absolutely love to hear from our customers! We have a very high participation rate in a post-engagement Satisfaction
Survey (approximately 75%). We are very proud of the fact that our current cumulative (averaged wince 2015) customer satisfaction rating is 9.1 out of 10. (90% of surveys have been given by a 3rd party surveyor)
Below are some of the comments our customers have given the during these surveys:
Financial
"Thank you so much to everyone at ESPO Systems, the upgrade and other
services couldn’t have gone smoother. [ESPO Engineer] was excellent and allowed me to be
extremely confident in the whole process. Kudos to him.
I’m hoping we can work with ESPO on future FP
related projects as well."
- Kyle H.
Information Security Analyst
Regional Credit Union
Education
"ESPO was amazing in helping through the install. There was nothing but professionalism through the whole process. The team at ESPO was great."
- Anthony M.
Network and Computer System Administrator
Regional High School System
Financial
"All questions were clearly answered. Our training hit on everything we needed, and at our own pace so we could spend more time on some things and less on things that weren't as relevant to us. I'd definitely recommend ESPO."
- Nancy W.
Risk Management
A Leading/National Credit Union
Healthcare
"The ESPO team was informative and helpful, particularly with the WCCP configuration on our ASA. We wrapped up ahead of schedule, and everything was to our satisfaction."
- Nate T.
Technical Systems Analyst, Information Systems
A Regional Pediatric Hospital
Local Government
"It went very well, I like the quick start concept and ESPO doing delivery as they are very knowlegeable. I am very pleased."
- Rick K.
Director of IT
A West Coast Metro Area Transit Authority
Manufacturing
"Project management was well done. Kick off call was informative. Only suggestions would be regarding more clear and specific detailed requirements up front. [ESPO Engineer] was great. [He] did a fantastic job. Very knowledgable and had a lot of patience. [The Team's] response time was great on basecamp."
- Chad
Network Admin
A Midwest Steel Manufacturer
Insurance
"The ESPO team was very knowledgeable in the product and helped us navigate through it seamlessly. They were punctual, very friendly and answered all my questions."
- Ken V. CISSP
Sr. Security Analyst
Global Leader in the Insurance Space
Asset Management
“Working with [ESPO Engineer] has been a great experience. I really appreciate his assistance with our firewalls!!!! … I was raving [to a friend] about how great of an experience it’s been …
I did end up purchasing an additional 8 hours of ESPO services from [my partner].
I really like [ESPO engineer] --- you have a super-star on your hands.”
Pat L.
Manager IT
Local Asset Management Company
Retail
"Delivery team set very clear expectations. Delivery team was very knowledgeable and professional, we were very impressed. The team provided timely and accurate information. And Basecamp is a great tool, very informative through the process. 10's across the board. All our needs were met."
- Douglass J.
Director of Technical Infrastructure
National Home Furnishings Brand
Healthcare
"[ESPO Engineer] was very knowledgeable, I can't praise him enough, and made the whole experience very good. One of the smoother implementations we've been through."
- Kurt A.
Enterprise Systems Security Manager
Regional Healthcare System
Insurance
"[ESPO Engineer] made this install easy for the customer, he was helpful and flexible, even when we needed to move our appliance to the second egress point. He is what makes purchasing services worth every penny."
- Luis E.
Systems Engineer
West Coast Insurance Provider
Retail
"[To VP of Network Security]: I wanted to reach out and say thank you for helping us out this past Monday. This being end of month, it is a critical time for us. While any downtime is unfortunate, your assistance in getting this resolved quickly was extremely helpful in reducing the impact. On behalf of myself and our Head of IT here, we appreciate your efforts to resolve our link failover routing problem. We look forward to working with you again in the future."
- Rob N.
IT Administrator
International Natural Hair Care Company
More from our Customers
"The most organized project I've been involved in, our internal project managers could learn a thing from you guys.."
- Jeremy B.
Sr. Network Engineer
Global Software Solutions provider to the Insurance Industry
"I was impressed with [ESPO Engineer] and his knowledge, not only product knowledge, but his understanding of our business and the best way to use the product, all the testing that he went through was also impressive and we were very pleased to work with him. We have learned quite a lot and are thinking to add new features in the near future!"
- John T.
Global IT Systems Administrator
Mining Industry
"In my opinion you need a scale that goes higher than 10. I’ve personally used ESPO 4 times now I believe and every time I’ve got exactly what I expected, results! So much so that now when I get pricing to enable/add new services to our Forcepoint setup I ensure ESPO time is included in the quote to ensure things are done right. Grade A services!"
- Greg D.
IT Infrastructure and Security Manager
Southeastern US Regional Law Firm
" [ESPO Engineer] was organized and efficient. He had the skills needed to make efficient use of our time. [ESPO Engineer] has a great sense of humor which helps move the process along. He also has a knack for troubleshooting and resolving things quickly and was a great communicator. I actually looked forward to the project calls instead of dreading being on a long support call all day. Please know that I have high expectations and rarely provide feedback, so the fact that I am passing this along speaks to the level of the service [ESPO Engineer] provided to our company."
-Rob K.
Manager, Network and Telecommunications
Global Retailer of Fine Housewares
"It went very well, I like the QuickStart concept and ESPO doing delivery as they are very knowledgeable. I am very pleased. [ESPO Engineer] is very knowledgeable and patient, we worked together very well."
- Rich K.
Manager, Network and Telecommunications
A Local Metropolitan Transportation Authority
"The job they did was terrific overall, they understand the product and the different nuances with the product and what it takes to install it. Excellent at executing and a pleasure to work with. I hope we work with them again!"
- Mark D.
National Network Security SME
Global Software Solutions Provider in Automobile Retail
